CITY COLOR Creamy Lips

📍 Processing Time

All orders are processed within 0-1 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Within the U.S.

We offer standard shipping to all 50 states.

Estimated Delivery Time: 2–5 business days

Shipping Carrier: USPS, UPS, or similar

Shipping Fee: Calculated at checkout or free on orders over $50 USD.

📦 Order Tracking

Once your order ships, we’ll send you a tracking number so you can follow its progress. Please allow 24 hours for the tracking info to become available.

🌎 International Shipping

We offer standard shipping to all cities on Mexico.

Estimated Delivery Time: 2–5 business days

Shipping Carrier: USPS, DHL, or similar

Shipping Fee: Calculated at checkout or free on orders over $1000 MEX.

🚫 Delays

Delivery times may vary due to high volume of orders, carrier delays, or public holidays. We are not responsible for delays caused by the shipping carrier.

📬 Wrong Address Disclaimer

Please make sure your shipping address is correct before placing the order. MKUP4ME is not responsible for items shipped to an incorrect address provided by the customer.

📧 Questions?

If you have any shipping-related questions, contact us at:
info@mkup4me.com

We want you to love your purchase from Makeup4me. If you are not completely satisfied with your order, we’re here to help.

📦 Returns

We accept returns on most unused and unopened items within 30 days of delivery.

To be eligible for a return, your item must be:

In its original condition, unopened and unused

In the original packaging

Accompanied by proof of purchase (your order number or receipt)

Important: For hygienic reasons, we cannot accept returns of opened or used cosmetics.

💸 Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days.

🚫 Non-Returnable Items

The following items are not eligible for return:

Opened or used beauty products

Clearance or final sale items

Gift cards

📬 How to Start a Return

To initiate a return, contact us at:
📧 info@mkup4me.com

Please include your order number and the reason for your return. We will provide return instructions and a shipping address.

Customers are responsible for the cost of return shipping unless the product was damaged or incorrect.

❓ Questions?

If you have any questions about our return policy, feel free to email us at info@mkup4me.com — we’re happy to help!